NEW ZEALAND:

 0800 786 786

INTERNATIONAL:

+64 9 275 3007


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Customer Feedback

 

BIG MAL LIMITED
 

I would just like to express my sincere thanks to you both for the exceptional service you have given us.  Being the first order we have imported, I certainly picked the right company to deal with. 

Amanda, right from the beginning you have been so helpful to me and I appreciate the guidance you gave to help me understand the procedures and requirements for importing - but in saying that, you did all the work!

David, your constant communication on tracking the shipment and advice when it landed was fantastic.  We knew exactly what was happening, when we could expect delivery and we were able to keep our customer informed along the way - and then you delivered, promptly and on time!  Even your delivery driver was courteous and helpful.

Brilliant service!!  Great experience for us and I would not hesitate in recommending your Company.

Look forward to working with you again in the future.

Kerry Smith
Big Mal Limited



ClassicConcepts

 

I place on record my deepest appreciation for the services rendered by your boys (and girls) - I have enjoyed working with each and every member of your staff and there actions have been flawless. They have never given me an opportunity to complain or become inconvenienced.

 

Thank you for all your personal assistance and look forward to our further enhanced co-operation in the future.

 

Kishore Sabherwal
Managing Director
Classic Concepts International NZ LTD


 

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Freudenberg Household Products (FHP) manufactures, markets, and distributes mechanical household cleaning products under the Vileda brand in over 40 countries. FHP commenced operations in Australia and New Zealand in 1998. Since then the Vileda brand has established itself as market leader in the floor cleaning segment. FHP also markets and distributes Ansell household gloves under license and has established and maintained the position of market leader within this segment.

 

We have been using Malcolm Total Logistics as our complete One Stop Shop third party logistics provider in New Zealand for four and a half years.  We utilize their Customs Brokerage, Freight Forwarding expertise, and Warehousing/Distribution services.

 

During this time, Malcolm Total Logistics have helped us grow our business and reputation in New Zealand through reliable service combined with improvement in our business processes.

 
Malcolm Total Logistics provides a first-class service in warehousing, picking and dispatching orders – from very small to very large – anywhere in New Zealand, whether direct to store or to Distribution Centers.
 
Their management and team are all very helpful and accessible always ready to respond promptly to all communications and queries.
I have no hesitation in recommending Malcolm Total Logistics to you.
 
Yours Faithfully
 
Andrew Cope
Logistics Manager – Australia & New Zealand
Freudenberg Household Products Pty Ltd


 

Blackwoods Paykels


Malcolm Total Logistics have been a service partner since 1991.  I have been with Blackwoods Paykels for just over 9 years and during this time have had many dealings with MTL, often several times a day, and have always found them to be very helpful and professional.
 
One of the key advantages of dealing with MTL is that they are a Company that values their people, and as such, have many employees with long service and hence have a high level of skill and an intimate knowledge of our business and requirements and are continually putting forward suggestions to simplify processes allowing us to reduce internal costs
 
At any time we are able to pick up the phone and speak to MTL and seek independent and unbiased advice.  MTL is always willing to help
 
Dealing with MTL gives us guaranteed rates and a very high level of service and at the end of the day, a Peace of Mind that our shipments are in very good hands
 
I would have no hesitation in recommending MTL to other prospective clients and would be happy to be referred to further if required.
 
Yours Sincerely
 
Andrew Roose,
Inventory Manager
Blackwoods Paykels


 

Waterman

 

Good Business Partnerships are a work in progress and so it has been with our company and Malcolm Total Logistics.

Waterman Innovations has utilised the services of MTL since 1994, embracing most of their comprehensive areas of professional expertise - import consignments, customs, logistics and despatch, both local and international.

We regard Malcolm Total Logistics as one of the key factors in the success of our business, and the service they provide enables us to offer a first class response to our market sector’s expectations

As all companies should do, we regularly bench test these services and analysis the costs associated in using MTL against bringing some, or all, in-house, but the expenditure required for human resources, the skills needed, the extra storage space and other ancillaries do NOT justify a change to what is a highly satisfactory arrangement.

We consider the team at Malcolm Total Logistics as part of our own. Each of their staff is unfailingly professional, pleasant, helpful and unflappable. Even the most urgent or awkward request is met with the same degree of “can do” attitude, and we believe this is a direct result of the training investment MTL management puts into each of its staff. Other companies could learn a lot by adopting the MTL approach to staff development. They are a happy team.

Good Business Partnerships are about people and their ability to communicate successfully –and Malcolm Total Logistics and Waterman Innovations Ltd have been doing this well for over 16 years.
 
Regards
 
Mark Girven,                                                         Christine Wills,
Managing Director                                       Finance Manager
Waterman Innovations                             Waterman Innovations

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